TERMS & CONDITIONS
1. Introduction
1.1 These terms and conditions outline the terms upon which Rove Create Limited ("Rove," "we," or "us") supplies products to you.
1.2 Please take a moment to carefully read these terms before placing an order with us. By submitting your order, you agree to be bound by these terms. They contain important information about our products, how we operate, and how we handle various situations.
2. Information About Us and Contact
2.1 We are Rove Create Limited, a registered company in England and Wales with the company registration number 14604948.
2.2 You can contact us by submitting a query on our website.
2.3 We will contact you primarily via email or telephone using the contact details you provide during the order process.
3. Our Contract with You
3.1 Order Acceptance: We accept your order when we send you an order confirmation email. This email signifies the formation of a contract between you and Rove Create Limited.
3.2 Order Rejection: In the event we cannot accept your order, we will inform you in writing. Reasons may include product unavailability, quality control issues, resource limitations, pricing errors, or inability to meet specified delivery deadlines.
3.3 Order Number: Upon order acceptance, we will assign a unique order number for your reference.
3.4 Geographical Limitations: We may be unable to fulfil orders to certain regions due to legal or logistical constraints. Please contact us or refer to our Shipping page for location-specific information.
4. Our Products
4.1 Product Variations: Product images on our website are for illustrative purposes. As our items are handcrafted from natural materials, they may vary slightly in colour and composition. Natural gemstones may exhibit slight inclusions, and minor variations in dimensions and specifications are possible.
5. Changes to the Contract
5.1 Once an order is placed, no changes can be made to it.
6. Providing the Products
6.1 Delivery Costs: Delivery costs are as displayed on our website.
6.2 Delivery Schedule: We will communicate the expected delivery date during the order process and in our confirmation email. Please note that as our jewellery is made to order, we kindly request that you allow up to 10 days for us to craft your item before shipping. You will also receive a notification email when your order ships, including tracking information.
6.3 Delays Beyond Our Control: If product delivery is delayed due to circumstances beyond our control, we will notify you promptly and take necessary steps to minimize such delays.
6.4 Responsibility & Ownership: You are responsible for your order once we deliver it to the address provided during the order process. Ownership of the product transfers to you upon receipt of full payment.
7. Your Right to End the Contract
7.1 You can end the contract under various circumstances, including product faults, dissatisfaction with our service, or changes in your order. Please refer to our detailed return policy for specific conditions and procedures.
8. How to End the Contract with Us
8.1 To terminate the contract with us, please contact us through our website.
8.2 For returns, please adhere to our specified returns procedure to ensure timely and efficient processing.
8.3 Refunds: Refunds will be issued in accordance with our policies and the Consumer Rights Act 2015.
9. Our Right to End the Contract
9.1 We may end the contract if you breach its terms or fail to provide necessary information or cooperation.
10. Product Issues and Your Rights
10.1 If you encounter any product issues, please contact us promptly. Your legal rights under the Consumer Rights Act 2015 are outlined, and we are committed to addressing them responsibly.
11. Price and Payment
11.1 Where to Find the Price for the Product: The price of the product, which excludes VAT, will be the price indicated on the order pages when you placed your order.
11.2 Payment Methods: We accept various payment methods, including credit cards and online payment services, processed securely through Stripe. You must pay for the products before we dispatch them.
12. Our Responsibility for Loss or Damage
12.1 We are responsible for foreseeable loss or damage resulting from our actions. Our liability is limited to the extent permitted by law.
13. Your Personal Information
13.1 Your personal information will be used in accordance with our privacy policy.
14. Other Important Terms
14.1 This contract is between you and us, and no third party has rights to enforce its terms.
14.2 If any part of this contract is found to be unlawful, the remainder will remain valid.
14.3 Delayed enforcement or non-enforcement of contract terms does not waive our right to enforce them later.
14.4 English law governs this contract, and legal proceedings may be brought in English courts.
Please note that these terms are subject to change, and the most current version will always be available on our website.